As we are humans. we tend to get affected by our
surroundings, by our work pressure, by problems in personal or professional
lives and by the behavior of our near and dear ones. This pressure results in
rudeness in our behavior and sometimes
we vent out our frustration by being rude to our close ones.
Did anyone of us ever notice the after effects
of it ? Did we ever think for a while that how our near and dear one would be
feeling after we misbehaved.?
Have you ever watched one person act rudely
towards another? Isn't it embarrassing? You may well feel sorry for the target
and maybe wonder if you should intervene or something.
Did you know that it can also damage your mental
performance, stunt your creativity and make it more likely that you will be
less social towards others?
It has been observed by different universities in researches
that if you have been a target of rudeness or a witness that directly or
indirectly affects one’s peace and performance. In subsequent tests, those who
saw the rudeness solved less problems, came up with fewer creative ideas and
were less likely to volunteer for other activities.
So what's going on? When we see others being
threatened or in distress, we tend to perform a threat assessment, wondering
what harm may be done. We may well empathize with the victim, feeling their
distress and perhaps wondering if we should intervene in some way.
We may also worry about what we would do in
their position. Maybe also we side with the aggressor, thinking that the target
deserved the rude comment (though such thoughts seem less likely). Whatever
goes through our heads, it takes cognitive effort and can be emotionally
draining, all of which distracts us from the task in hand and may make us more
reticent about sticking our necks out in future.
The implications for workplaces where rudeness
is commonplace are very significant. It is not just the victims but everyone within
earshot and even those who hear about it someway are affected. And the bigger
sufferer is the employer, customers and shareholders.
Now in order to get the
victim out of this trauma phase , best would be to apologize . A
proper apology should always include
detailed discussion of the situation, acknowledgement of the hurt or
damage done, taking responsibility, recognition of role in entire situation,
statement of regret, asking forgiveness, promise that it won’t happen
again and most important trust in the
relationship.
0 comments: